Return & Refund Policy – Phoneess

At Phoneess, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 7 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in its original packaging

• Proof of purchase (receipt or order number) is required

Non-Returnable Items

Certain items cannot be returned, including:

• Used or damaged products

• Items without original packaging

• Clearance or final sale items

Refunds

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund

• If approved, your refund will be processed within 5–7 business days

• The refund will be issued to your original payment method

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again

• Contact your payment provider

• If the issue still persists, contact us at: phoneesspk@gmail.com

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at: phoneesspk@gmail.com

Shipping Returns

• Customers are responsible for return shipping costs

• Shipping costs are non-refundable

Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos as proof.

Contact Us

If you have any questions about our Return & Refund Policy, contact us at:
phoneesspk@gmail.com