Frequently Asked Questions (FAQ)

1. How long does delivery take?

Delivery usually takes 3–5 business days depending on your location.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery. A delivery charge of Rs. 300 must be paid in advance.

3. Why do I need to pay delivery charges in advance?

Advance delivery charges help us confirm genuine orders and avoid fake bookings.

4. How can I track my order?

You can track your order through the “Track Order” page using your tracking number.

5. Which courier service do you use?

We use Leopard Courier for all deliveries across Pakistan.

6. Can I return or exchange a product?

Yes, you can request a return within 7 days if the product is unused and in original condition.

7. What if I receive a damaged or wrong item?

Please contact us within 48 hours with pictures, and we will assist you with a replacement.

8. How do I place an order?

Simply select your product, click “Buy Now” or “Add to Cart,” and complete checkout.

9. Can I cancel my order?

Orders can only be canceled before they are processed. Once shipped, cancellation is not possible.

10. Do you deliver all over Pakistan?

Yes, we deliver nationwide.

11. Are your products original and high quality?

Yes, we ensure all products meet quality standards before shipping.

12. Will I receive a confirmation after placing an order?

Yes, you will receive a confirmation message or email after placing your order.

13. What payment methods do you accept?

We accept advance payment for delivery charges and Cash on Delivery for the remaining amount.

14. What if I am not available at the time of delivery?

The courier will attempt delivery again or contact you for rescheduling.

15. How can I contact customer support?

You can contact us via email at support@phoneess.store or through WhatsApp.